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Terms & Conditions

Welcome to Ampleforth Plus. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Ampleforth Plus' relationship with you in relation to this website.

The terms 'Ampleforth Plus' or 'us' or 'we' or "our" refers to the owner of the website, whilst the term 'you' or "your" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and products found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or products on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the layout, imagery, logos, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.

Terms and Conditions

These terms and conditions do not affect your legal or statutory rights, find out more information about your rights from your local Citizens Advice Bureau or Trading Standards office.

We handle personal information in accordance with the Data Protection Act 1998.

Any documents or links which we refer to in these terms and conditions form part of these terms. Please read these terms and conditions carefully and check you understand them before ordering products from our site. By ordering any of our products, you agree to be bound be these terms and conditions (including our privacy policy, delivery information and terms and conditions)

We may change these conditions from time to time to reflect changes in how we accept payment from you or changes in relevant laws and regulatory requirements. Each time you order products from us, you should check these terms and conditions to make sure you understand what terms apply to our contract with you at that time.

Contact Details

Ampleforth Plus is operated by Autism Plus Ltd (a company registered in England and Wales with registration number 2098193) whose registered office is Autism Plus Ltd, 2 Bridge Street, Sheffield, S3 8NS. VAT number 974999332. If you need to contact us, or wish to make a complaint, you can contact us on 01439 787185 or email chocolate@autismplus.co.uk. Our head office can be contacted on 0114 384 0284 or email info@autismplus.co.uk.

Products

All products are subject to availability. If the item you have ordered is not available, we may substitute your product for a similar product of equal or higher value. Our seasonal chocolates vary throughout the year; we reserve the right to substitute them for a substantially similar item of equal or greater value. We will attempt to notify you to inform you of the proposed substitution, however due to time restraints and delivery deadlines this may not always be possible. If however we are unable to provide a close substitution in your order we will contact you to inform you of this and offer you the option to cancel your order.

If we are unable to fulfil your order due to an error in the price on our site, we will inform you of this by email and we will not process your order. Our filled Chocolates have a shelf-life of 3 months, our solid Chocolates have a shelf life of 12 months - unless otherwise specified in the product packaging. The images on our site are for illustrative purposes, your products may vary slightly from those images. Accessories featured in the images are not included with the product.

Our Contract with You

These terms and conditions apply to any contract between us for the sale of products to you. To place an order on our site click 'Add to cart'. Then click on the basket icon and follow the steps to complete your order.

After placing an order, you will receive an email from us as an acknowledgement and confirmation we have received your order. Your order will be accepted by us (and a contract formed) when we dispatch the products to you. We will send you an email confirming that the products have been dispatched.

Delivery

To find out more about our delivery services, including our delivery charges, click here. Delivery will be completed when we deliver the products to the address you provided. 

Cancellation, Refunds and Returns

We aim to deliver the products you have bought from us to you in good condition and within the timescale agreed on order. If, however, your products do not arrive within the time frame you paid for or are damaged or not as described, we will offer a refund or replacement.

If you have purchased any of our products (which are not personalised items), you have a right to cancel up to the end of the day which is 14 calendar days after the day on which you receive the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the contract and receive a refund. You must return the goods to us without delay and in any event not later than 14 calendar days after the day on which you let us know that you wish to cancel the contract. Please return the items to: Returns, Ampleforth Plus, Park House Barns, Pottergate, Gilling East YO62 4JA.

The easiest way to cancel a contract is to send an email to chocolate@autismplus.co.uk. We will email you to confirm that we have received your cancellation. 

Please e mail us photographs of the damaged item prior to returning to us.

We will process your refund as soon as possible, usually within 14 calendar days after the day on which we receive the returned goods. If you have not received the goods from us before cancelling the contract, we will make any refunds due to you within 14 days after you inform us of your decision to cancel the contract.

We will refund the price of the products in full, plus any applicable delivery charges you paid to the card that you made payment with.

You are responsible for the cost of returning the products to us, unless the items are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us.

Age Restrictions

Some of our chocolates contain standard liqueur, which is not classed as alcohol in licensing law. (Licensing Act 2003 section 191) However liqueur confectionery is an age restricted product, you must be aged 16 or over to purchase liqueur chocolates.

Personalisation

We love to give your order a personal touch, but we reserve the right to reject personalisation messages if they are deemed to contain offensive language. We cannot be held responsible or liable for any offence caused by personalised messages.

Pricing and Payment

We currently accept payment by credit card. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. The total value of your order will be displayed on the order confirmation screen.

Prices for our products are as quoted on our site and may change from time to time. The price of products do not include delivery charges.

Our Website contains a number of products and it is not always possible that some of the products listed may be correctly priced. We will normally verify prices as part of our order confirmation. If an items correct price is higher than the price stated, we may at our discretion reject your order without liability to you and will notify you of such rejection. We are under no obligation to supply products to you at an incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a pricing error.

VAT Receipt

All prices include VAT at the appropriate rate, (currently 20%). If you would like a VAT receipt please contact us.

Corporate Orders

This section only applies if you are placing an order on behalf of a business.

If you are purchasing products on behalf of a business, you confirm that you have the authority to act for that business. 

We supply our products to you for internal use and you agree not to use the product for re-sale purposes. Except as expressly stated in these terms and conditions, we do not give any representation, warranties or undertakings in relation to the products and any representative, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we are not responsible for ensuring that the products are suitable for your purposes.

We will under no circumstances be liable to you for loss of profits, sales, business, revenue, business opportunity, anticipated savings, goodwill or any indirect or consequential loss. Nothing in these conditions limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation or any other liability which cannot be limited or excluded by law.

Subject to the above paragraph, our total liability to you in respect of all losses arising in connection with the contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) will not exceed 100% of the price of the products.

We reserve the right to amend delivery charges where necessary for corporate orders placed via the website, as the website delivery options are for consumer orders which do not exceed standard delivery costs. Additional costs will apply where a large number of items are ordered or where delivery to multiple addresses is requested.

Our liability

This section only applies if you are a consumer. We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes. We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under a contract that is genuinely caused by an event out of our reasonable control.

Other Important Terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. Any contract is between you and us and no other person shall have any rights to enforce any of its terms.

If any part of these terms and conditions is unenforceable, the enforceability of any other part of these terms and conditions shall not be affected. These terms and any contract we enter into are governed by English law.